FAQ

You can log in on our website with your email to track your order status in "MY ACCOUNT” - ”ORDERS"

We will start processing your order right away. It usually takes 3 to 4 weeks for tailoring and 1-10 business days for delivery.

Not at the moment. However, we’re excited to share our new promotional plan for the future to come!

We sincerely sorry to hear that. Afarose will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service Team (customerservice@afarose.com) directly for assistance with processing your return. For more detail about our return policy by clicking on this link: LINK

To check the material of a dress, click on the dress you desire. You can find Product Description on the bottom right side of the picture.

Please contact us as soon as possible. If your order is still in processing, you might be able to change the design. However, once your order is in production, we will not be able to accept any changes to them.

Thank you for your interest over Afarose’s products. We currently only accept orders from residents in the United States. We apologize for the inconvenience.

We sincerely apologize for not being able to have the color you desire. However, you can use our “filter” to choose the dress we provide in your desired color.

Sometimes the color appear on screen will be different from in person, so we highly suggest you order a swatch to ensure you get the color you want.

The swatches are $2 each, and they usually take 2-10 business days to arrive.

1. Please reference our Size Chart to choose the correct size.
2. *We recommend you order a sample to try on the dress before you make a purchase*

1. Enjoy your safe and easy shopping experience on Afarose.com
2. We Accept all major credit cards: You can choose the one you like:
CREDIT/DEBIT CARD:

PAYPAL:

· Orders are not processed if the payment is declined.
· Here are some tips that you can try:

1. Make sure all the information you provided is correct including credit card number, exp dates, CVV, billing address and zip code.

2. Try to refresh the page, or you can log out first and login again.

3. Restarting a new order by clearing the cart first and add that item back again.

4. Try to use a different card.

5. Try to use different payment methods like paypal.

6. Check your available credit line. If the payment still got declined, you may want to contact your bank. Occasionally, your credit card company will mistakenly label a legitimate charge (one that you’ve made) as fraudulent purchase and will temporarily stop your ability to use the card.

Please help us to return the sample dress within the time frame. If you are having trouble sending back those dresses, please email us as soon as possible. Our representative will try our best to help you out. Otherwise, you will be charged twice the retail cost with additional shipping fees. Refusal to comply with our terms and policies, will result in being prohibited from ordering with us in the future.

The reason we charged for sample dresses is to help us cover the costs of two-way shipping.

Currently we only accept to ship these sample dresses in the United States.

Your dress will typically ship out within 24 hours, and you should receive them within 10 business days. Once they are shipped, you will receive the tracking information to know when you will receive the package.

If the size you desired isn’t available, we recommend ordering a size or two up and asking a friend to hold the dress to see how the dress will look. If the color you desired isn’t available, we recommend ordering the swatch(es) you want and we will send them along with your sample dresses.

Day one of your “Try at Home” begins on the day you receive them. You will need to return the sample dresses 7 days after you have received it.

Please email your request to customerservice@afarose.com, or you can choose to chat with us by clicking the messenger icon at the bottom right corner. Our representatives will reply within 24 hours.

1. Please click this to reset your new password.
2. If you need an assistant to help resetting your password, please contact us by emailing your request to customerservice@afarose.com, or you can choose to chat with us by clicking the messenger icon at the bottom right corner.

If you want to change your current password, please follow these steps:
1. Please sign in to your account.
2. Please click “My Account”.
3. Simply click “Change my password” to change your password.

Currently we are able to ship our products throughout the US, as well as to a selection of US Territories, including:

1. American Samoa

2. Federated States of Micronesia

3. Guam

4. Marshall Islands

5. Northern Mariana Islands

6. Puerto Rico

7. Virgin Islands

Packages will be shipped out from our warehouse in Southern California.

We are unable to ship to PO Boxes at this time. 

Please contact us as soon as possible. If your order is still in production, you will be able to change the shipping address. However, once your order has been shipped, we will not be able to accept any changes to the delivery address nor delivery options.

We charge the shipping fee depending on the amount of your order. You are able to estimate the shipping fee at the checkout page.

Once you place an order, we commit to making sure the order ship out on time. Once your order leaves our warehouse, we are UNABLE to make any change to the package including changing the shipping address nor shipping method. Once your order is shipped, you can check the delivery date including a tracking number in your order confirmation.

If your order is returned to us by the carrier, we will contact you when it arrives at our warehouse. Please note that YOU WILL BE RESPONSIBLE FOR THE SHIPPING CHARGE AND HANDLING FEE if you would like to have it send back out.

Currently we operate as an online retail business, which allows us to offer you the lowest price with the best customer service and quality.

If you have any other question that is not on our FAQ page, please Contact Us.

1. Log into your Afarose.com account within 7 days of delivery and go to “My Orders.”
2. Select the order you’d like to return and click the “Return symbol” button under “Return.”
3. Fill out the return form and an email will be sent to you within 24 hours, including a PDF file containing the Return Merchandise Authorization (RMA) form and the prepaid return label.
4. Pack the RMA form along with the returning items back into the original box and affix the return label on top.
5. Drop the package off with the designated shipping carrier noted on the return label before the label expires.
6. It can take some time for a return package to arrive and will take a few additional days to process the package into the warehouse. Once completed, any applicable refunds will be processed on our end within 5 - 7 business days. You'll receive a confirmation email for your records once your refund is complete. It may take some additional time for the financial institution to place the funds back into the account.
7. *Orders returned in oversized boxes may have additional shipping costs deducted from the refund amount.

1. All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.
2. The following items are not eligible for returns:
   • - Custom Size Dresses
   • - Swatches
   • - Measuring tapes
   • - Items marked FINAL SALE
3. Afarose will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service Team (customerservice@afarose.com) directly for assistance with processing your return. For more information, please visit https://afarose.com/return_policy.

We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work and another one is needed, a return will need to be processed for all unwanted items (if eligible) and a new order must be placed for new items. All new orders are subject to the current turnaround times. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.